1. Introduction

The importance of accessibility for all segments of society and especially for elderly people and people with disabilities including but not limited to : (vision disability, hearing disability, mobility disability and cognitive disability) to access digital content through digital channels such as: websites, smart applications and digital portals, and in application of the principle “Digital by default”; One of the core principles of the regulatory framework for digital government, which states that the development of government digital services should be in an integrated and simplified way that makes it easy for beneficiaries to use, taking into account the ease and possibility of access and providing services with the same quality to all beneficiaries, including those unable to access them, and to achieve the principle of inclusivity that it aims to provide people with disabilities and the elderly with access to various digital channels to benefit from the digital government services provided.

2. Guideline Objectives

The Guidelines aim to achieve the following:

1. Improve the beneficiary experience of digital services by ensuring the platform is accessible to serve all target audiences.
2. Provide equal access to digital government services and information for all segments of society, including people with disabilities, and elderly people.
3. Increase beneficiary satisfaction with digital government services by providing an exceptional and specialized experience.
4. Raise the quality and maturity of the provided services and reinforce digital performance.
5. Reinforce the presence in the international rankings of the United Nations and strive to reach advanced positions in the field of accessibility.

3. Guideline Scope

This document covers Web Content Accessibility Guidelines (WCAG 2.2), and the success criteria for their application in addition to support government entities by providing digital content that is more accessible to all target audiences. The following details the scope of this guidelines document:

• a. Web Content Accessibility Guidelines (WCAG 2.2): provides comprehensive information on the entirety of the Web Content Accessibility Guidelines (WCAG 2.2) by offering simplified  descriptions, illustrative examples, an overview of the beneficiaries, and links to learn the technical implementation techniques, at a success criteria level.
• b. Assistive Technologies: This document provides information on 12 popular assistive technologies and features to encourage teams to develop accessible web content.

4. Target Audience

This guide targets all government entities and the private sector that develop or operate digital government-related activities, including user interface designers, website and application developers, digital content administrators, and product owners, to enable them to make  web content accessible for a variety of beneficiaries, including people with disabilities and the elderly.

For more information about the report, click on the link below:

Guideline For Web Accessibility of Digital Channels Content to Serve People with Disabilities and the Elderly