Official government website of the Government of the Kingdom of Saudi Arabia

How to verify

Links to official Saudi websites end withgov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the HTTPS protocol for encryption and security.

Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Frequently Asked Question

Category

DGA is notified by closing the report from the list of reports, and DGA is not notified when a service interruption complaint is submitted to another agency.

There is no procedure for submitting complaints/reports by non-governmental beneficiaries.

Notifying DGA does not repeal any previous procedures or decisions.

By entering the application details and submitting an open update, meaning that the incident is still ongoing.

DGA is notified if the interruption exceeds (3) three hours.

Yes, the final report means form (C).

An email is sent from the system to the agency's Information Technology Leader after (12) hours of non-update. In the event of continued non-response, DGA has the right to take the escalation it deems appropriate, the action it deems appropriate.

A list of previous reports and notifications appears, and they can be followed through the list.

Update DGA every (4) four hours by entering the application details and submitting an open update, meaning that the incident is still ongoing.

The agency has the right to take the escalation mechanism it deems appropriate.

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