With reference to the Council of Ministers' Resolution No. (418) dated 25/07/1442 AH, which approved the Digital Government Authority Law, which states in Article (Fourth, 5/6) that the DGA shall undertake the following competencies and responsibilities: 5. Issuing measurements, indicators, tools, and reports to assess the performance and capabilities of government entities in the field of digital government, and the satisfaction of beneficiaries with their services. 6. Monitoring the compliance of government entities with the decisions and directives issued regarding digital government transactions, in accordance with the frameworks and standards set by the Authority, as well as the regulations governing electronic government transactions issued under the Council of Ministers' Resolution No. (40) dated 27/2/1427 AH, as amended by the Council of Ministers' Resolution No. (252) dated 16/7/1431 AH. Article (22) further states: "Each government entity shall measure the extent of its transition to electronic government transactions every six months, in accordance with indicators set by the program. These indicators shall be included in the entity's annual report, and copies shall be sent to the program."

Samples vary based on the requirements of the standard and the requested evidence. They may include, but are not limited to, the following: -

• Samples of tools or models used for analyzing business impact (e.g., reports, tables, matrices).
• Samples from risk assessment studies (e.g., reports based on risk identification and analysis matrices).
• Samples of risk response strategies (e.g., analysis of risks associated with a service or field, along with a response plan and the responsible team).
• Samples from work teams (e.g., team rosters with hidden contact details; three samples may be attached to demonstrate the practice).

Other samples may include minutes, records or decisions, as specified in the standard’s requirements.
 

Evidence documents must generally be recent, demonstrating that the entity actively implements practices related to digital transformation and decision-making. For instance, evidence cannot rely on documents from meetings held over a year ago, as this may indicate a lack of consistent and ongoing activity in the field related to the documents required.

If a requirement does not apply, this must be substantiated by the regulatory authority or through an exemption granted by the Royal Court. The entity must provide proof of the exemption, which must be accepted by the national measurement team. The 2024 measurement system includes a "Not Applicable" option, allowing entities to attach proof that the standard or requirement does not apply. Acceptance of this justification is subject to the discretion of the national measurement team.

These are standards ensuring the effective operation and monitoring of digital services. There are various frameworks for monitoring the quality of digital services, which must cover all digital aspects and not be limited to beneficiary opinions and satisfaction levels regarding digital services. For instance, the standards may include criteria such as availability, accessibility, reliability, and other relevant metrics.