The entity's approach of choosing appropriate solutions to continue providing core services and products during a disruption, and its recovery strategy after the situation.

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Ongoing management and governance process supported by senior management which provide the right resources to implement, manage and maintain business continuity (ISO 22301).

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An approved document that defines the entity’s business continuity governance, its scope, objectives, and responsibilities and authorities related to implementing business continuity management.

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A document that specifies the general framework for managing, coordinating and directing resources, procedures, and human and technical capabilities to respond to disruptions and continue providing core products and services, and to recover as quickly as possible for the continuity of the entity’s business.

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An approved document that defines the entity’s business continuity governance, its scope, objectives, and responsibilities and authorities related to implementing business continuity management.

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Business Architecture includes for example: the strategy, initiatives, list of services and business procedures in the government agency.

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Business Architecture includes for example: the strategy, initiatives, list of services and business procedures in the government agency.

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Beneficiary’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with the government agency’s employees, systems, channels, or services.

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The ability of government agencies to understand beneficiaries' situations, perceptions, and expectations. It requires having beneficiaries as focal points of all decisions related to delivering government services and experiences.

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Citizens, residents, visitors, government agencies, private sector, non-for-profit sector, inside or outside the KSA that require to interact with a government agency to receive any of the services offered in Saudi Arabia.

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Additional information or visual images superimposed on the physical world, often through computer-generated graphics and/or sound overlays, to improve the user experience of a task or product.

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Ensure easy access to services by all beneficiary segments, including inclusiveness, equality, and accessibility guidelines (W3C).

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