1. Introduction

Digital inclusion impacts the lives of persons with disabilities and those most in need by ensuring access to digital services independently and effectively, maximizing the benefits of available government services. 
 

In alignment with the responsibilities of the Digital Government Authority to enhance the performance of entities and accelerate digital transformation, with the aim of improving the quality of services provided to beneficiaries and enriching their digital experiences, the Digital Government Authority, in collaboration with the Ministry of Human Resources and Social Development and the Authority for the Care of Persons with Disabilities, launched the Digital Inclusion Program. The program aims to increase the percentage of independent usage of digital platforms while enabling and guiding the government entities to provide support for digital accessibility through the development and adoption of digital platforms in accordance with international standards. Additionally, the program seeks to build technical capabilities and skills and increase the number of assistive technology solutions.

2. Scope

This Guide provides an introduction to the Digital Inclusion Program, its objectives, pillars, and targeted beneficiaries. It highlights the program's key initiatives and primary outcomes, as well as the program leaders, government entities, and organizations participating, who play a significant role in the program's success.

The Guide also outlines the notable efforts undertaken by the Digital Government Authority and the government entities in the digital inclusion field in the Kingdom of Saudi Arabia.

3. Digital Inclusion in Saudi Arabia

The primary goal is to ensure access to digital services for various segments of society through the design and development of digital products and services that empower persons with disabilities and the elderly to use them independently and effectively. According to the latest studies published by the General Authority for Statistics, the percentage of persons with disabilities in Saudi Arabia stands at 7.1%, while the elderly account for 3.5% of the total Saudi population. Therefore, Saudi Arabia is committed to enhancing digital inclusion and increasing digital accessibility across all segments of society, in collaboration with global partners, to bridge gaps and promote independence in using the services.

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Introductory Guide Digital Inclusion Program