1. Introduction

Reference to the Council of Ministers Resolution No. (418), dated 1442/07/25 AH, establishing the Digital Government Authority (DGA).

Concerning the Fourth Article stipulates in its fourth and fifth paragraphs that the DGA is mandated to "Coordinate with the competent authorities to assume the task of regulating the work of the digital government, platforms, websites, digital government services, government networks, and the unified national portal as well as developing plans, programs, indicators, and metrics related to digital government business, and joint digital government services". In addition, the DGA is asked to "to issue measurements, indices, tools and reports; to measure the performance and capabilities of the digital government entities in relation to digital government, and beneficiary satisfaction."

2. Overview of Website and Digital Content Efficiency Evaluation Report

With the internet penetration rate in Saudi Arabia reaching 98.6% in 2022, it is evident that the internet and digital interactions have become an integral part of the lives of individuals and institutions in the Saudi Arabia. Moreover, it serves as a key driver of excellence in government performance, directly streamlining business operations and enhancing access to government services. Ensuring easy digital access for users, the Authority remains committed to supporting government entities by offering recommendations that enhance the user’s digital experience and journey. This journey starts with searching for data and information through local and international browsers and applications, ensuring the seamless availability of high-quality, efficient digital services, and ultimately enabling users to access the required information or service smoothly and effectively, fulfilling and even surpassing their expectations.

3. Evaluation Objectives

1. Enhancing competitiveness among government websites to improve their overall visibility in global search engines.

2. Through official websites and trusted sources, raising awareness of government achievements and initiatives, both locally and globally.

3. Assisting government entities in evaluating their websites, improving digital content, and guiding content development strategies to meet user needs and expectations.

4. Providing recommendations to government entities to contribute to improving the efficiency of their websites and the quality of their content.

5. Developing a methodology for evaluating government websites focused on improving searchability, content quality, and website loading speed in alignment with local and international digital standards.

4. Website and Digital Content Efficiency Evaluating Methodology

The website and digital content efficiency evaluation methodology was developed based on a set of international standards and best practices, aligning with the strategic directions of digital government. The goal is to enable government entities to enhance the performance of their websites and ensure the prominence of positive and reliable content in top search engine results. This methodology evaluates a selection of government websites from two main perspectives:

• Website Efficiency Perspective

• Quality perspective of content available on the website.

For more information, please click on the link below:

The Public Report on Website and Digital Content Efficiency