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Registered with the Digital Government Authority under number :

20240520402
DGA
Raqmi
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Reporting the Interruption of Digital Government Services

This service enables government agencies to submit reports of the unavailability of digital services owned by them or by another government agency. The service aims to unify efforts and enhance partnership between the DGA and government agencies, and to ensure availability of digital services. 

The team will be responsible for submitting reports of three types:

  • Reporting when a digital government service interruption exceeds half an hour.
  • Reporting a digital government service interruption that the government agency benefits from.
  • Reporting a scheduled update or maintenance that results in a service interruption 24 hours before maintenance.


In the event that interruption reports are submitted for the services of the same agency, as a result of an incident or scheduled maintenance, the agency is required to provide the Digital Government Authority with the latest developments until the interruption ends, and then submit a report explaining the details of the interruption and the actions taken.
 

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Steps
Requirements
Required Documents

  1. Log in to the National Single Sign-On.
  2. Register the crisis team as soon as possible and before the unavailability occurs.
  3. Fill out the appropriate communication from the three communications by the director of the crisis management team in the agency or his substitute.
  4. The report is followed up and the guidelines are followed, which explains the steps to be taken for each report.
  5. The Digital Government Authority receives the application and sends a notification to the user of application's updates.
     

• For more information, click on User Manual of Government Services Reporting.

Service Details
Get More Details
Beneficiaries
Government Sector
Service Fees
Free
Completion Duration
10 Days
Service Channels
RAQMI
Service Language
Arabic

FAQ

A government agency inquires that previously the National Information Center is notified, now is it sufficient to notify DGA only?


Notifying DGA does not repeal any previous procedures or decisions.

How is DGA notified of the notification details?


By entering the application details and submitting an open update, meaning that the incident is still ongoing.

In case of a possible interruption of government service for less than (3) hours for the purpose of maintenance, is DGA notified?


DGA is notified if the interruption exceeds (3) three hours.

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Email [email protected] Contact Number 199099
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Last Update Date For Page Content : 22/06/2025 11:28 Saudi Arabia Time
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