There is no procedure for submitting complaints/reports by non-governmental beneficiaries.

Notifying DGA does not repeal any previous procedures or decisions.

By entering the application details and submitting an open update, meaning that the incident is still ongoing.

By entering the application details and submitting an open update, meaning that the incident is still ongoing.

DGA is notified if the interruption exceeds (3) three hours.

Yes, the final report means form (C).

An email is sent from the system to the agency's Information Technology Leader after (12) hours of non-update. In the event of continued non-response, DGA has the right to take the escalation it deems appropriate, the action it deems appropriate.

A list of previous reports and notifications appears, and they can be followed through the list.

Update DGA every (4) four hours by entering the application details and submitting an open update, meaning that the incident is still ongoing.

The agency has the right to take the escalation mechanism it deems appropriate.

Digital consulting is the advisory arm of the Department of General Affairs (DGA) that assesses the digital transformation and innovation journeys of government entities in Saudi Arabia.

The purpose of digital consulting is to stimulate and support the overall digital transformation of government agencies, with a focus on discovering practical digital transformation use cases. Our ambition is to become the government digital advisor and the leader in the national digital filed and the transformation agenda.

The key value proposition of digital consulting is to enable the right to start the digital transformation journey by having access to the largest base of consulting methods, approaches, publications, use cases and digital applications, the largest base of digital planning and implementation, and support the modernization of infrastructure business models that complies with regulations.

Digital consulting provides a variety of services, including digital transformation platform assessment and digital solution services. Assessment of strategy and operating model, and governance.