The Digital Government Authority launched 2nd cycle of Digital Experience Maturity index for Government Services to raise maturity of government platforms and accelerate digital transformation.
The Digital Experience Maturity Index contributes to raising the maturity of the digital government platforms and services and improving the digital experience of the beneficiaries and their satisfaction

Goals of the Index:

• Raiding the maturity of digital government platforms and services
• Keeping pace with the strategic directions of the digital government
• Developing the index methodology based on best practices
• Improving the digital experience of the beneficiaries and their satisfaction
• Utilizing high-mature digital platforms as national models
• Accelerating the digital transformation of the digital government platforms and services

Expected Impact of the Index:

• Achieving advanced ranks in international indices of digital government development
• Raising the quality of digital government platforms and services
• Acceleration digital transformation
• Enhancing decision making
• Improving the quality of life
• Providing seamless and integrated digital experience
• Raising the satisfaction of beneficiary
• Increasing the response rate of the complaints