Establish clear organizational leadership, paired with effective co-ordination and enforcement mechanisms where “digital” is considered not only a technical topic, but also a mandatory transformative element to be embedded throughout policy processes.

• Design websites first for mobile devices, including only those tasks/items that website visitors use most.
• Then, as the screen real estate increases, add in tasks/features as needed based on user priority.

Aim to ensure that citizens, institutions, and companies only have to provide certain standard information to the authorities and administrations once.

Policy, Standard or Guideline should be simple and clear in order to make it easier to administer and apply by the government agencies.

• The government should act as a platform for meeting the needs of users.
• Provide clear and transparent sources of guidelines, tools, data and software that equip teams to deliver user-driven, consistent, seamless, integrated, proactive and cross-sectoral service delivery.

Make government data and policy-making processes (including algorithms) available for the public to engage with, within the limits of existing legislation and in balance with the national and public interest.

• Use the appropriate mix of electronic channels of communication and engagement to improve citizen satisfaction in service delivery.
• Reach new levels of engagement and trust, and increase efficiency within the Public Service.

Develop Digital Government applications and services which are so straightforward and convenient that all those who can use the Digital Government applications and services will choose to do so, while those who can’t are not excluded.