Reference to the Council of Ministries Resolution No. (418) dated 25/07/1442 AH, of establishing the Digital Government Authority (DGA). And with reference to the fourth article, in its fourth and fifth Paragraphs of the Authority’s regulations which states that the Authority is mandated to "coordinate with relevant entities to organize the activities of digital government, digital government platforms, sites, and services, government networks, and the unified national portal. This includes the development of plans, programs, indicators, and standards related to the activities of digital government and shared digital government services," and "issue measurements, indicators, tools, and reports to measure the performance and capabilities of government agencies in the field of digital government, and the satisfaction of the beneficiaries.“

And in support of the digital transformation process in improving and developing digital government platforms and services, improving beneficiaries’ digital experience by providing digital services and raising its quality, and enhancing beneficiaries’ satisfaction with them in alignment with the strategic directions of the digital government and the Saudi vision 2030.

In continuation of the efforts made to raise the level of maturity of digital government platforms and services and increase beneficiary satisfaction, and based on international best practices and indicators concerned with digital government development, the Authority has developed the fifth edition of the introductory guide for the "Digital Experience Maturity Index (DXMI)", in which the index’s methodology has been updated for the year 2026, including the criteria for selecting the target platforms for this year, in addition to the perspectives, themes, and detailed criteria on which the methodology is based on, according to which the maturity of digital platforms are evaluated.
 

The guideline aims to provide the necessary support to government agencies in order to raise the level of maturity of the digital services experience provided through the following:

• Providing a unified methodology to evaluate the digital experience of digital platforms and services in accordance with established best practices.

• Contributing to raising the maturity of government digital platforms and services by applying the perspectives and themes of the Digital Experience Maturity Index referred to in this guideline.

• Promoting the principles of digital inclusion to ensure that all segments of society, including persons with disabilities and the elderly, can effectively benefit from digital services.

• Enhancing transparency and enabling government agencies to comprehensively understand the perspectives and themes of the Digital Experience Maturity Index.

This guideline provides the definition of the Digital Experience Maturity Index, its objectives, and reviews the strategic alignment, with the digital government’s directions, details the (2026) cycle of the index including identifying the targeted platforms and the criteria for selecting them, clarifies the perspectives and themes that the index focuses on in the (2026) cycle, highlighting the Digital Inclusion Sub-Index and its related dimensions, the mechanisms for their evaluation, in addition to clarifying the maturity levels according to which the platforms will be ranked.

This guideline targets government agencies, leaders of digital transformation, and specialists responsible for digital platforms, in addition to operators responsible for managing businesses related to digital government.

For more information; Check the digital version.