Digital Project Management

Published 01/08/2024

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1. Introduction

The Digital Government Authority (DGA) is aware of the significance of authorizing and consistently revising regulations in order to keep abreast of present and future requirements, as well as to contribute primarily in enhancing digital performance within government agencies, enhance the quality of services provided, and improve customer’s experience and journey, aligning with the aspiring Saudi Vision 2030, and the strategic directions of the digitalized government, which emphasizes the importance of providing an effective and agile organizational environment that is able to adapt to future changes. It is worth mentioning that DGA is paving the way for the government agencies to support providing high-quality and efficient digital government service, hiking up investment returns and national economy value.

As moving forward with DGA’s significant role in enabling and supporting governmental agencies by providing guidance throughout implementing best practices that aims of achieving the ultimate objective of the Saudi vision 2030 visions and long-term digital transformation strategy, this Guideline “Digital Project Management “ was developed in accordance for managing Digital Projects, and act as a supporter to digital projects managers in order to enable them to increase efficiency of services and bring about excellence in project management through applying best practices in such.

This Guideline is emphasizing on implementing the digital aspects in project management, as it identifies elements of digital projects’ success, and the steps should be applied to scale up planning and implementation standards. The Guideline also brings out the significant concepts and knowledge approaches required to manage digital projects by providing examples of tools used during projects’ life cycles.

2. Objectives

The Guideline’s main objective is to improve government agencies’ performance in executing digital projects through achieving the following:

Fostering government agencies know-how of digital project management. ،Promote the adoption of digital project management methodologies and best international practices in government agencies.
Clarifying the concept of projects’ life cycles, and the key activities throughout such projects.
Elevate the quality and efficiency of the digital projects’ outcomes to ensure seamless and swift implementation.
A reference for mechanisms and methods for managing digital projects, which can be relied upon when needed.

3. Scope

This guide covers the most common methodologies, methods and tools used in digital project management, through the following:

Definition of the digital projects, and their objectives.
Clarifying the enablers and influential factors of digital projects’ success in government agencies.
The most significant approaches of planning and implementing the digital projects.
The most significant areas of knowledge that will support the digital project manager to effectively manage the project.
Emphasizing the importance of change management in the digital project, and defining the best change management-related tools.
Providing an overview on Release Management, and its application mechanism of in the digital projects.
Explaining and identifying methods of measuring the impact of the digital project.

4. Target Audience

The Guideline targets individuals involved in digital project management in government agencies.

5. Statement of the Guideline

For more information; Check the digital version.

6. Table of Definitions

Term	Definition
DGA	Digital Government Authority
Digital Government	Promotes administrative, organizational and operational processes between the various government agencies in their transitioning to a comprehensive digital transformation to allow easy and effective access to government digital information and services.
Government agencies	Ministries, authorities, public institutions, councils, national centers including any additional form of a public agency.
Digital Transformation	Digitally and strategically transforming and developing business standards and models that would rely on data, technologies, and ICT.
Beneficiary	Citizens, residents, visitors, government agencies, private sector, non-for-profit sector, inside or outside the KSA that require to interact with a government agency to receive any of the services offered in the Kingdom.
Agile Management	A methodology in the software development process in which software is created and developed through collaborative efforts within a designated, cross-functional team
Scrum	It is one of the most famous methods of implementing agile management. Furthermore, it defines the roles, responsibilities, and events that will be applied frequently in one- to two-week sprints, and it allows the team to install software regularly.
Kanban	It refers to a visual framework of the agile management and it promotes workflow improvements in minor and continuous changes of the executed process. Moreover, it is also known as “visual cards” or “sign” in Japanese.
Functional Requirements	The requirements include the analysis of the requirements described with specific use cases and key scales that define their success and verify whether the technologies meet the specific functional requirements or if their use is limited or unnecessary. Besides, it is essential to rigorously consider specific functional requirements, for example the suitability of the emerging technologies and their compliance with the existing government agency structure and the structure it aspires to adopt in the future.
Non-Functional Requirements	It refers to limits and constraints of the system to be designed and they do not affect on the Project functions, ex. security, performance, and user interface and user experience.
User Interface (UI)	It refers to the used design elements of creating programs or computerized hardware interfaces according to the user requirements to enable the interaction with the system in order to access these elements and utilize them as well as streamlining carrying out the actions. Furthermore, UI focuses on the conception of the interactive and visual design and information structuring.
User Experience (UX)	It refers to the process that developers use in manufacturing of products aimed at providing meaningful and user-centric experiences. Furthermore, the process includes developing the whole experience as follow: define the value, function, content, browsing, usability, branding, and interface design.
Digital Products and Service Security	It aims at to protecting the users’ info and data from not permitted access and cyber threats.
Scalability	It refers to the ability of technology supporting digital government businesses to implement a larger workload.
Digital Product	Digital solutions serving the same scope and offered as one group through digital channels such as electronic portals and smart device applications, and these solutions enable the beneficiary to complete a request or a service. Products may include software, information, or a related set of services that are associated with providing a specific outputs to beneficiaries, such as: Passports, Traffic and Civil Affairs.
Digital Service	A set of transactions linked to each other to perform a complete function provided by the government entity to the beneficiary through digital channels such as digital portals and smartdevice applications so that they have one main exit defined and specified. A group of services can be linked together to form a digital product.
methodology	It refers to a structured and defined approach or set of practices used to guide work.
Stakeholder	Parties and entities that affect and are affected by decisions, directions, procedures, objectives, policies and initiatives of the digital government and share some of their interests and outputs and are affected by any change that occurs in them.

Abbreviation	Meaning
PMO	Project Management Office
RPI	Risk Priority Index

Official government website of the Government of the Kingdom of Saudi Arabia

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Government websites use the HTTPS protocol for encryption and security.

Digital Project Management

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